SHIPPING & RETURNS
FREE SHIPPING ON ORDERS OVER £50
At GOAT, we’re dedicated to ensuring smooth deliveries and returns.
If you order one of the full Kamados they come in cardboard packs on a half-pallet and will need moving and assembling. Instructions and tools are included. We recommend at least two people to lift it and someone handy with a decent toolkit will speed up the process.
Accessories will be sent via more regular carriers.
DELIVERY TERMS & CONDITIONS
Charges: Orders over £50 include Mainland UK free shipping, surcharges apply to some postcodes. Please check for surcharges before finalizing your order.
Shipping Providers: We use trusted shipping providers to ensure reliable delivery services. Our grills come on pallets via private couriers - see the policy below. Our accessories use national carriers carefully selected by us.
Delivery Process: See the Palletised Delivery details below for the heavy Grills.
Fast Shipping: please ask for a quotation at the time of ordering.
Access Considerations: Please consider access factors to ensure smooth delivery: Check for daytime restrictions, parking restrictions, weight limits, time limits, bus lanes, or pedestrian-only areas. Ensure there are no overhanging trees, obstructions, soft or uneven surfaces, or narrow lanes in your rural location.
Delivery Upgrades: For deliveries outside mainland England contact usvia email or telephone after placing your order to make suitable arrangements.
Free Shipping Policy: We are pleased to offer free delivery on orders over £50.00 to the following postcodes:
AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DG, DH, DL, DN, DT, DY, E, EC, EH, EN, EX, FK, FY, G, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KA, KT, KY, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PL, PO, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, TN, TQ, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO, ZE, B1--21, B23-38, B40, B42-B50, B60-80, B90-98
Please Note: Free shipping does not apply to areas such as Northern Ireland, the Scottish Islands, the Scottish Highlands, Jersey, Guernsey, the Isle of Man, and the Republic of Ireland. Additional shipping charges will apply.
Inspection and Reporting Damage: On delivery, someone must be present at the delivery address to sign. We strongly recommend unpacking and thoroughly inspecting your grill before signing for it. If you notice any damage, make a note of it on the delivery note and immediately notify us. By signing the delivery receipt without noting any damage, you legally acknowledge that you have received the goods in perfect condition, potentially limiting your recourse for any damaged items.
Cancellation Policy: If you need to cancel your order after the product is already in transit, a cancellation fee will apply. Please contact us directly via email or phone for these fees.
PALLETISED DELIVERY
Kerbside Delivery: All pallet deliveries are strictly kerbside. The delivery driver will unload the pallet at the nearest accessible point to your property. Please note that the grill and its base are heavy, so you will need additional help to move it to your desired location.
Delivery Lead Times: We aim for a lead time of 3-7 working days. Following receipt, your Kamado will be dispatched within 1-2 working days, excluding bank holidays and public holidays.
Tracking Information: Tracking numbers are promptly provided as the pallet sets off. Easily monitor the status on our partner’s official website.
Contact Details: Accurate contact details are essential. Be prepared to receive a call from the pallet company to schedule a convenient delivery slot.
Expedited Option: It is possible to request an expedited option for swift delivery based on a specific quotation. Once agreed and paid, we dispatch within 1-2 working days. Orders received by 1 PM will be dispatched the same day, with an expectation of next working day delivery.
Specified Day: Let us know of a specified delivery date, and we’ll make every effort to meet your request.
Exclusions: Free shipping is not be available for certain postcodes, including Ireland, Northern Ireland, Scottish Islands, and Islands. For pricing in these areas, contact us.
Pallet and Packaging Disposal: You are responsible for removing the packaging, lifting the Kamado off the pallet, and moving it to your preferred spot. The grill and its base are heavy (102kgs), so you will need help to move it. The courier is not obliged to assist. You are also responsible for disposing of the packaging and pallet used for delivery.
RETURNS
Your right to cancel: Under the Consumer Contracts Regulations, you have 14 days from the day you receive your order to change your mind and cancel, without needing to give a reason. You then have a further 14 days to send the item back to us once you've told us you want to cancel.
Returning an item: The product must be unused, unassembled, in its original packaging, and in resaleable condition. Include a note with your name, order number and reason for return.
You're responsible for arranging and paying for return shipping — package it securely and send it to:
F.A.O. GOAT Grilling
The Rookery, Pound Lane, Blundeston
Lowestoft, Suffolk, NR32 5AY
We recommend using a tracked delivery service, as we can't be held responsible for items lost or damaged in transit back to us.
Refunds: Once we've received and inspected the item, we'll refund your original payment method within 14 days. If you cancel the whole order, your original delivery charge is refunded in full; return shipping costs are not refundable.
Faulty or damaged items: If your grill or accessory arrives damaged or develops a fault, contact us straight away — this is handled separately from the above and is at no cost to you. See our warranty (5 years on the ceramic egg, 2 years on all other parts) for longer-term cover.
Starting a return: Email metkauk@aol.com with your order number, or include the note above with your returned item, and we'll confirm next steps.