PRIVACY POLICY

Last updated: 23/09/2026

 

Who we are

This website is operated by Metka UK Ltd (Company No. 04696648), trading as GOAT Grilling. Our registered office is Head Office, The Rookery, Pound Lane, Blundeston, Suffolk, NR32 5AY. For any questions about this policy or your personal data, contact us at metkauk@aol.com.

 

What personal data we collect

When you browse our site, place an order, or contact us, we may collect:

• Name, delivery and billing address, email address and phone number

• Order history and payment confirmation (we do not store your full card details — payments are processed securely by our payment provider)

• Technical data such as IP address, browser type, and how you use our site, via cookies and similar technologies

• Any information you send us directly, such as messages via our contact form or email

 

How we use your data

We use your data to:

• Process and deliver your orders, including passing your delivery details to our courier

• Handle returns, refunds, and warranty claims

• Respond to customer service enquiries

• Send you order confirmations and service updates

• With your consent, send you marketing communications about products, offers, or news (you can opt out at any time)

• Improve our website and understand how visitors use it

 

Our legal basis for processing

We process your data because it's necessary to fulfil a contract with you (processing and delivering your order), because we have a legitimate business interest (improving our service, preventing fraud), because the law requires it (accounting and tax records), or because you've given consent (marketing emails, non-essential cookies).

 

Who we share your data with

We share data only where necessary:

• Our website platform, Wix.com, which hosts our site and processes payments and orders on our behalf

• Courier companies, to deliver your order

• Our payment provider, to process transactions securely

• Law enforcement or regulators, if legally required

We do not sell your personal data to third parties.

 

How long we keep your data

We keep order and transaction records for as long as required by UK tax law (currently 6 years), and other personal data only for as long as necessary for the purposes it was collected, after which it is deleted or anonymised.

 

Cookies

Our site uses cookies to run properly and, with your consent, to understand site usage and show relevant content. You can control or disable cookies through your browser settings; some parts of the site may not work as intended if you do.

 

Your rights

Under UK GDPR, you have the right to: access the personal data we hold about you; ask us to correct inaccurate data; ask us to delete your data; object to or restrict certain processing; ask for your data in a portable format; and withdraw consent at any time where we rely on consent. To exercise any of these rights, email metkauk@aol.com.

 

Complaints

If you're unhappy with how we've handled your data, you can contact us directly, or complain to the Information Commissioner's Office (ICO) at ico.org.uk.

 

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it was last revised.